Ahead of another busy holiday season, Ameren Missouri wants you to be aware that scam artists continue operating in our service area. While many scams are aimed at our residential customers, small businesses are also targeted. Thieves posing as Ameren Missouri representatives will call a business and demand payment immediately or risk disconnection of service. The scam artists typically state that payment must be made in the form of a money card, usually a Green Dot MoneyPak card. Once the business gives the thief the PIN from the money card, the cash is withdrawn from the card. They money cannot be traced and is not refundable.
This scam is not limited to Green Dot cards. A so-called vanilla money card that uses the same cash-loading process may also be used.
Scam artists are taking advantage of the rush of holiday shopping to confuse customers over the phone. In some instances, thieves may also manipulate the caller ID function to indicate they are calling from an Ameren Missouri number.
Please be aware Ameren Missouri representatives never call to demand payment or otherwise use intimidation techniques. Follow these tips to avoid being a victim of this scam.
• Never give your credit card, debit card, Social Security, ATM, checking or saving account numbers to anyone who calls or sends an email requesting this information.
• Never allow anyone into your business who wants to check your electrical wiring, natural gas pipes or appliances unless you have scheduled an appointment or have reported a natural gas leak and the person has proper identification.
• Ameren Missouri employees always carry photo identification, which includes name, employee number and an official Ameren Missouri logo.
• If you suspect someone is impersonating an Ameren Missouri employee, end the conversation and immediately call Ameren Missouri, 1.800.552.7583.